Retail Topics

Enable Shipping Address

How to Enable and Manage Multiple Shipping Addresses

By default, the system allows you to store only one primary address per customer. However, by enabling the Shipping Address feature, you can add, update, and manage multiple shipping locations for a single customer. This guide will walk you through enabling this feature and adding new addresses during the order process.

Part 1: Enabling the Shipping Address Feature

First, you need to turn on the setting that allows multiple addresses to be assigned to a customer.

  1. Navigate to your main Settings and open the POS Global Settings window.
  2. Using the search bar at the top, type "shipping" to easily locate the Enable Shipping Address option.

    *[Image: POS Global Settings window with "Enable Shipping Address" toggle highlighted]*
  3. Click the toggle switch to enable it (turn it ON).
  4. Click the Save Settings button in the bottom right corner to apply the changes.

Part 2: Accessing the Shipping Details Option

Once the feature is enabled, a new option will appear on your main POS screen to handle shipping details.

  1. Return to the main POS screen and select or add a customer in the top customer search bar.
  2. Next to the customer field, you will now see a new Shipping Details icon.

    *[Image: Main POS screen highlighting the new Shipping Details icon next to the customer search bar]*
  3. Click the Shipping Details icon.
  4. A confirmation pop-up will appear asking, "Do you want to set these details as shipping Details?". Click OK.

    *[Image: Confirm Action pop-up asking to set details as shipping details]*
  5. A new shipping address dropdown menu will appear below the customer's name, allowing you to select from any previously saved addresses.

Part 3: Adding or Updating an Address

If the customer wants to deliver to a new location, you can easily save a secondary address to their profile.

  1. Next to the newly appeared shipping address dropdown, click the blue + (Plus) icon to add a new address.
  2. A "Confirmation!!" window will appear where you can enter the new details.

    *[Image: New Shipping Address window showing the Location URL field, Default Address checkbox, and action buttons]*
  3. If you have a Google Maps link or specific location identifier, paste it into the Location Url field.
  4. If you want this new location to be the primary address for future orders, check the box labeled Make This As Default Address.
  5. Click ADD NEW ADDRESS to save the location to the customer's profile. Alternatively, if you are simply correcting an existing address, click UPDATE.

Note on Disabling the Feature

If you disable the Enable Shipping Address option in your POS Global Settings at any time, the Shipping Details icon and the secondary address dropdown will immediately disappear from the main POS screen. The system will revert to using only the single, primary address attached to the customer's profile.

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