How to Enable and Change the Grand Total of an Order

There may be times when you need to manually override the final price of an order—perhaps to honor a special negotiated rate or to round down a custom amount for a loyal customer. By enabling the Can Change Grand Total feature, authorized personnel can directly edit the final bill amount on a saved order.

Part 1: Enabling the Feature

First, you need to unlock the ability to edit grand totals from your global settings.

1. Navigate to your main Settings and open the POS Global Settings window.
2. Scroll down the page until you locate the Discount section.
3. Find the toggle switch labeled Can Change Grand Total.
   
   *[Image: POS Global Settings window highlighting the "Can Change Grand Total" toggle switch in the Discount section]*
4. Click the toggle switch to enable it (turn it ON).
5. Click the Save Settings button in the bottom right corner of the window to apply your changes.

Part 2: Modifying an Order's Grand Total

Once enabled, you can edit the total price of an existing transaction through the update screen.

1. Open your order records or active orders list (e.g., by clicking "Orders made today").
2. Locate the specific order you want to adjust and click to open its Job Order details window.
3. Click the Update Order button (or open the payment/update interface).
4. Locate the large Grand Total field displaying the current amount (e.g., 52.50) and click directly on the number.
   
   *[Image: Order update screen showing the cursor clicking on the Grand Total amount field]*
5. A security prompt will appear asking for a password. You must enter your Admin Password to authorize the price change, then click OK.
   
   *[Image: Password prompt popup requesting Admin authorization to change the total]*
6. After successful authorization, a new input box will appear. Type in your new desired grand total (for example, reducing it to a flat "50") and click OK.
7. The Grand Total field will instantly update to reflect your new amount.
8. Click Update Order & Print (or Update Order & No Print) at the bottom right of the screen to finalize and save the new invoice total.